Missed Calls Are Costing Oil Change Shops

Originally aired 2026-10-28 on the Mobile Oil Change Industry podcast.

Dealers just bought software to chase missed appointments — Tyreese shows how one morning callback beats it, free.

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Key Takeaway 1

Good morning. Welcome in. Coffee up, keys in hand, let's get the day started right together.

Here's the thing I want on your mind before you roll out today. Yesterday, Tuesday, October twenty-seventh, a company called Marchex announced that a major carmaker just approved its service tool, called Engage for Service, for that carmaker's whole dealer network. Dealers in that network can now buy it through the dealer portal, and some of those purchases are even supported with co-op funds from the carmaker. Here's why that matters to you. The tool watches service conversations and flags missed appointment opportunities in real time. It tells the dealer when a customer slipped through the cracks so the team can follow up fast. Before this approval, an early version was already running in sevent...

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Tyreese Burton is the owner-operator of MOMS Mobile Oil Change in the Philadelphia area and host of the Mobile Oil Change Industry daily podcast. He covers the business of mobile automotive service — pricing, operations, fleet contracts, and industry shifts — from the driver's seat.

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Missed Calls Are Costing Oil Change Shops